Job Description
Housekeeping Supervisor ( Job Number: HOT0B6F0)
Work Locations Hilton Queenstown Hotel Kawarau Village, 79 Peninsula Rd, Queenstown 9300
Working for Hilton
Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties.
What will I be doing?
In your new role as Housekeeping Supervisor, you will be jointly responsible for the overall function of the Housekeeping department. By ensuring the upkeep and cleanliness of the entire Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown including guest rooms, public areas, Food & Beverage outlets, facilities, back of house areas and Team Member facilities.
Allocate work duties to Team Members
Perform routine inspections of all check out rooms and spot checks of all occupied rooms
Report and follow up on any maintenance defects or other issues
Inspect, routinely, service areas, store rooms and corridors
Schedule and supervise deep cleaning and any other projects
Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
Manage, efficiently, stock control and the maintenance of equipment
Provide excellent Guest service, including VIP and other special requirements
Ensure the adherence to hotel brand standards at all times
What are we looking for?
The ideal candidate will have a great passion for the hospitality industry and can demonstrate the ability to take ownership and responsibility of tasks. To be successful in this role, you should maintain the attitude, behaviour, skills and values that follow:
Previous experience motivating and leading team members
Demonstrated ability to work efficiently under pressure
Previous experience with a Hotel Property Management system such as OnQ PM is an advantage
A degree or diploma in Hotel Management or experience in similar role an advantage
Thrive at Hilton
Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs.
When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.
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