Housekeeping Manager

Heritage Hotel Management operates Heritage, CityLife, and Heritage Collection Hotels within New Zealand. At Heritage Hotels, our focus is delivering The Heritage Experience (T.H.E) which promises an exceptional and personalized experience every time a guest stays with us. Our H.O.P.E. values are Honesty, Ownership, Passion, and Empathy.Heritage Christchurch is currently recruiting for an experienced hospitality professional to be our full-time Housekeeping Manager.About the role:We are looking for a self-motivated, enthusiastic Head of the Department, who will lead a small, busy team, working under pressure, and to strict timelines. This is a very hands-on role, and applicants must be physically fit, as you are required to work with and alongside the Housekeeping team.The main attributes we are looking for are:At least two years previous Housekeeping experience in a managerial or supervisory roleSound knowledge of Hotel Standard Operating ProceduresExcellent communication skills - written and verbalProven ability to manage and motivate staffA positive attitude and willingness to learnA high level of professionalismExperience carrying out Performance AppraisalsExperience with recruitment and training of staffDiploma or Degree in Hospitality preferableThe role involves administrative duties, so sound computer skills are essential, and knowledge of Opera Cloud is advantageous.The key responsibilities for this position include:Ensuring the Housekeeping team is fully briefedChecking allocations and rooms after Room Attendants have cleanedAssisting Housekeeping team with cleaning of roomsRecruiting and training staffCarrying out Performance AppraisalsStock controlLiaising with suppliersScheduling routine cleaning/maintenance of hotel's assetsEnsuring that the hotel's standards are upheldYou must have NZ residency or hold a valid NZ work permit to be considered for this role.We offer a competitive salary, a great staff recognition programme, and ongoing training and development opportunities.
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