We are looking for an all-round hotel manager for our small independently owned 26 room hotel. With the support of our on-site manager and head office team, you will be the customer-facing representative and the central core of our business.Being a small hotel means everyone plays a vital and valued role in keeping the wheels moving. You will be equally happy to manage the reservation system, dynamic rates, and OTAs, as well as assisting the housekeepers if needed to ensure that every guest has an enjoyable stay.This is a full-time role (usually 40 hours/week) with the front desk responsibilities shared with our on-site manager in a set roster. Currently, it is 5 days per week, including Saturday. No late nights.With a solid customer base already, we are looking to do some extensive renovations and rebrand the hotel to modernise and rejuvenate what we have. We recently completed The Convent Hotel in Grey Lynn, which was a huge success, not just with the branding and interiors but also with the concept. A hotel shouldn't be sterile and formal; our guests, like most people, want to stay somewhere with character, warmth, and a familiar friendly face to greet them. We want to bring this experience to Mt Albert and hope to find someone who shares this same mindset.The Role involves:Overseeing reservations, guest check-ins, and customer experience.Managing our housekeeping team, including training, rostering, and submitting timesheets to the office team.Overseeing financial records and reports - EOD reporting, EFTPOS summary and banking, generating weekly financial reports.Ensure compliance with relevant regulations and health & safety policies.Ensure the hotel is well presented and any maintenance works are attended to.Check stock levels and place orders, manage suppliers and contractors.Periodically evaluate and compare room rates, occupancy, and costs to see where we can maximise return.Promote and manage the company's services on various websites.Manage reviews and guest complaints in a timely and professional manner and ensure customer satisfaction.Ensure hotel operations and management are efficient and profitable.Recruit and onboard new team members as business requires.You will have:A warm demeanour and great people skills.The ability to be hands-on and perform several duties.Excellent verbal and written communication skills.Be organised and have excellent administration skills.Be confident and be able to lead a small team.Experience in Callista Aurelian, SiteMinder channel manager, and Excel an advantage.Previous management or supervisory experience a plus.A minimum of 3 years' management experience in a similar hotel environment role, with LCQ, GM, and First Aid Certificates preferred.Your application will include the following questions:How many years' experience do you have as a Hotel Duty Manager?Do you have customer service experience?Which of the following statements best describes your right to work in New Zealand?Do you hold a current New Zealand General Managers certificate?How would you rate your English language skills?How many years' experience do you have as a duty manager?
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