Want to live in sunny Blenheim? Go for walks to the Wither Hills and be amongst the largest wine region in New Zealand? Then we have the job for you!The biggest and most popular hostel in Marlborough is looking for a Manager to join our amazing team.We are committed to protecting our beautiful natural environment, enhancing connections with our local communities and businesses, while delivering an amazing quality and safe experience to all our guests.As a Manager, you will be responsible for the day-to-day management of the hostel, ensuring an efficient, smooth-running, happy, and profitable operation.TASKS:Determines a guest's reservation status and identifies how long the guest will stay, and from where/how they booked. Helps guests complete registration forms and assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established check-in procedures.Is proficient in social media - Increasing the hostel's visibility through social media.Answering guest feedback. Replying to reviews and email communications to assess customer satisfaction and create strategies to increase customer service performance.Maintains property clean and tidy.Experience we are looking for:Experience in hostels, Microsoft Office, leadership skills, and attention to detail. Must be well-traveled and able to converse with other cultures. Speaking another language is a bonus. First Aid certificate is a plus. Ability to manage and exceed customer service experience, self-motivation, initiative, and great problem-solving skills. Excellent interpersonal skills, with the ability to communicate at all levels, attention to detail, and great cleaning skills.Must be able to work weekends. Hours are flexible and negotiable. Start January.The role is for an onsite manager. An apartment is provided for you. Ideal setting for a couple if you would like to bring your partner.Applicants must have a valid work visa to apply for this role and be able to commit for at least 1 year. Please send in a cover letter explaining why you are the best person for the role and your CV.
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