Job Description - Hospitality Professional - Porter (HOT0B5SN) Work LocationsHilton Queenstown Hotel Kawarau Village 79 Peninsula Rd Queenstown 9300
Working for Hilton Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.
Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown. Our Team Members get to work across both properties.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!
What will I be doing?We are currently seeking a Hospitality Professional – Porter to join our team! As a Hospitality Professional you will be a specialist in the Front Office department. You will also be a generalist in all entry-level front of house and back of house roles.
As a Hospitality Professional - Porter, you will work together with our Front Office team to provide an unforgettable guest experience. The team is responsible for the organization and smooth running of all processes in the hotel lobby.
Specifically, you will perform the following tasks to the highest standards:
Welcome our guests on arrival and assist them throughout their stayShow guests to their rooms and explain the amenities and emergency proceduresPrepare the lobby information boardSafely valet guest cars and drive hotel complementary shuttle serviceKeep up-to-date with hotel and local services and eventsProvide support to the Concierge as requiredWhat are we looking for?We are looking for a suitable candidate who can cover this position from July 2024 onwards. In your new role, you will be working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A passion for contributing to and enhancing our guests' experiencePrevious customer service experience in the hotel, leisure and/or retail sectorExcellent personal presentationValid driver's licenseThrive at HiltonThrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition, and support to meet Team Members' professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.
Workplace flexibility (work-life balance)Professional leadership development frameworkWorldwide career opportunitiesAccess to Hilton University and over 5000 online learning programsFree events and activitiesDiscounted gym membershipFree staff meal and daily dry-cleaned uniformDiscounted accommodation and food & beverage rates globallyDiverse by nature and inclusive by choiceSupport to participate in a variety of local volunteer activitiesFast track to Hilton Honors Silver statusWhen you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn, and Instagram.
ScheduleFull-time
Brand: Hilton Hotels & Resorts
Job:Guest Services, Operations, and Front Office
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