Job Description - Hospitality Professional - Food & Beverage Attendant (HOT0AUKP)
Work LocationsHilton Queenstown Hotel
Kawarau Village
79 Peninsula Rd
Queenstown 9300
Working for Hilton Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.
Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown. Our Team Members get to work across both properties.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. Our amazing Team Members are at the heart of it all!
What will I be doing? We are looking for a Hospitality Professional - Food & Beverage Attendant. As a Hospitality Professional, you will be a specialist in the Food & Beverage department and a generalist in all entry-level front of house and back of house roles.
In your new role, you will be responsible for engaging our guests during their visit and ensuring brand service standards are met to the highest quality. Reporting to the Outlet Manager, you will enjoy working as part of a team on a rotating roster in a fast-paced environment.
Specifically, you will perform the following tasks to the highest standards:
Provide a-la-carte and/or buffet style service in line with Hilton Brand Service StandardsReceive orders and serve customer requests completely in a timely mannerUnderstand menu content, any menu changes, and promotional activitiesKeep your service area clean, tidy, and well-preparedEfficiently manage the proper settlement of all customer accountsAnswer guest queries in a polite and helpful mannerSet up for an outlet or event space in accordance to required operationsWhat are we looking for? In your new role, you will be working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Friendly, positive, energetic dispositionPassion for Food & BeverageCommitted to delivering exceptional guest serviceMotivated to learn new skills and techniquesSmart and tidy in appearancePositive and willing to participate on a team and work with a winning attitudeFlexible, reliable, and responsive to a range of work situationsPrepared to manage a variety of customer types, inquiries, and complaintsPrevious food hygiene experienceElectronic ordering systems experienceThrive at Hilton Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:
Workplace flexibility (work-life balance)Professional leadership development frameworkWorldwide career opportunitiesAccess to Hilton University and over 5000 online learning programsFree events and activitiesDiscounted gym membershipFree staff meal and daily dry-cleaned uniformDiscounted accommodation and food & beverage rates globallyDiverse by nature and inclusive by choiceSupport to participate in a variety of local volunteer activitiesFast track to Hilton Honors Silver statusWhen you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram.
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