You will be responsible for maximising the Heating, Bathroom, and Kitchen sales by providing excellent service to our Trade and Retail customers. This includes helping customers find and select products, providing product knowledge advice, and completing all stock-related tasks.In addition to working in our HBK design showroom, you will be the first point of contact at our Trade Counter and Showroom. You will interact daily with our customers who are the heart and soul of our business. This includes helping customers find and select products, providing product knowledge advice, and completing all stock-related tasks.Daily you will be responsible for:Taking clear briefs from clients and discussing all aspects of creating, remodelling, or updating the kitchen and/or bathroom area of their home.Discussing building materials, themes, colours, patterns, and room layout with a client and producing sketches and drawings based on their requirements.Consulting with clients via phone and email.Seeking out value-add solutions for internal and external customers.Building effective relationships with our Trade and Retail customers by offering product support, technical information, and interior design solutions.Being a people person and thriving most when supporting our customers to ensure they have a winning in-store experience.Playing a vital part in direct sales with customers, getting orders pulled and ready for dispatch, and merchandising and maintaining aisles within the showroom.This is a permanent full-time role, offering 40 hours a week, Monday-Friday with a rostered Saturday, based in PlaceMakers Gore.About you:Proven experience in designing kitchens, bathrooms, laundry, flooring, and wardrobes.Customer service/sales experience; confident and a clear and accurate communicator who can deal with challenging demands and time frames.You must be polite, professional, and accommodating when assisting our customers.We are looking for someone with a high standard of personal presentation and excellent verbal and written communication skills.You will need to have excellent time management skills to meet tight deadlines and company targets.Intermediate to advanced experience with MS Office Suite, including Excel.Competitive hourly rate & staff-buying privileges.Genuine development opportunities that come with being part of the wider Fletcher Building Group.Employment Education Fund.Health & Wellbeing initiatives including an Employee Assistance Program.Be part of a diverse and inclusive team.Pre-employment checks including references, medical, drug test, and a criminal background check are required, as well as the legal right to work in NZ indefinitely.We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.