See more about the role below, including the responsibilities and skills we are looking for.
Queenstown, New Zealand
Reference: 6610475
We have great opportunity for an enthusiastic front office professional to be a part of our world-class and high performing team.
Proudly Awarded Oceania's Leading Hotel 2023 at the World Travel Awards. Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand's best places to work. Overview Set on 650 acres of lush green fairways, rolling hills and gentle streams, Millbrook Resort is an internationally acclaimed, luxury lifestyle resort, and we are proud to be an employer of choice within New Zealand.
We seek exceptional people like yourself who are passionate about the guest experience to come and join our 5-star team!
The Role At Millbrook Resort, we have an extensive range of luxury accommodation. The role involves ensuring guests are warmly greeted and a tailor -made experience is delivered. We focus on being part of a collaborative team, delivering a high-end bespoke guest experience, whether it be assisting with luggage, delivering room service, selling and promoting in-house and external activities, driving guests in our shuttle services or providing a luxury airport service from ZQN to Millbrook Resort. The ideal candidate will be a self-starter with a strong customer focus; who is honest, responsible and capable of working independently and has the expertise to provide a 5-star service, as well as, hands-on support to the front office operation.
Success Profile Passion for service delivery and the hospitality industry Professional and immaculately presented Minimum of three years experience within guest relations in a five-star environment, portering experience preferred Excellent guest relations and communication skills, coupled with a "can do" attitude Display a dedicated commitment to creating memorable guest experiences, including surprises and amenities for special occasions Ability to work on own initiative, as well as work as an effective team player Strong problem-solving skills, including a strong knowledge of maintenance work to support hotel operations outside of standard hours Excellent knowledge of Queenstown activities, coupled with a proven track record in driving activity sales and hitting KPIs Lead by example and inspire a culture of productivity and positivity within the team High level of attention to detail and exceptional organisational skills Experience in training team member, coupled with strong commitment to teamwork Experience in creating and implementing SOPs, including training team members on updated procedures Resilient and able to respond to a variety of situations with a collaborative and flexible approach Knowledge in Health and Safety requirements, and demonstrate the ability to refine and establish SOPs to enhance both guest experiences and workplace safety Knowledge and experience with Opera Hotel Management system and computer programs such as Microsoft Office is preferred Flexibility to work weekends, public holidays, including night shifts Full clean Driver's Licence is essential and P-Class endorsement advantageous. Thorough knowledge of Queenstown road laws is essential. Location: Arrowtown, Queenstown
Hours: Full time guaranteed 30/40 hours per week
Pay Banding: $27.50 - $30 gross per hour
Q&A with Charlotte Laurentin - Front Office Manager I love to work alongside my team and together create a positive work environment. I believe it is crucial to know each of your team members and where they are at their best to allow them to perform, as well as giving everyone a space to grow and develop their skills
What do you enjoy most about working at Millbrook? My number one is certainly the team we have, such an interesting bunch of individuals coming from all parts of the world with different cultures and hobbies. I also love the opportunity for growth and development here... and obviously, the scenery!
What are some of your favourite aspects of working in the Front Office department? Again, the team makes the Front Office department such an enjoyable team to be part of. I also love taking care of our guests and finding creative ways to make their stay more memorable. Not one day is the same!
My Millbrook We believe our people are our greatest assets, and love rewarding our hard-working team members. At Millbrook we encourage learning and professional development to help you grow and perform within your career. When you join the Millbrook family you will also enjoy a number of exciting benefits including; Discounts on products and services; Easy free car parking; Complimentary staff meals; and a daily travel allowance for team members who live more than 25km from the resort.
If you wish to work in this dynamic, challenging and busy environment and have the attributes above, we'd love to hear from you. Begin your Millbrook journey today and apply!
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