General/Business Unit Manager (CEO & General Management) Drive & Enhance Membership Growth & Engagement Provide Strategic Leadership, Oversight & Influence Opportunity to Make an Impact in a Newly Created Role Strategically Shape & Drive a Team About the Registered Master Builders Association (RMBA) For over a century, the Registered Master Builders Association (RMBA) has been at the forefront of New Zealand's building and construction industry.
They represent excellence in construction, supporting quality-built environments where Kiwis live, work, and play.
Their mission is to be the leading association for builders, customers, and government, ensuring a better built New Zealand through robust support and advocacy for their members.
With a strong network of Regional Branch Hubs nationwide, RMBA offers leadership, networking, and training to enhance the industry and its professionals.
About the Role In this newly created role, the Head of Service will be instrumental in shaping the future of the Membership Services team, driving membership growth and the delivery of exceptional products, services, and support to over 3,000 members.
This is an exciting opportunity for a leader who is passionate about enhancing the organisation's culture by putting members at the heart of every decision, while mentoring and empowering Regional Managers to foster both strategic and practical growth for their members.
Collaborating with a newly formed team, the Head of Service will elevate the member experience by ensuring top-tier relationship management.
Through ongoing reviews of current offerings to keep them relevant and fit for purpose, and by streamlining internal systems and processes to generate valuable insights, they will drive decisions that enhance member satisfaction and retention.
This role also includes responsibility for the creation and delivery of educational content, partnering with industry experts to deliver relevant, timely and accessible professional development content.
Success in this position will rely on building strong relationships with both members and stakeholders, while working strategically across departments to ensure a unified approach.
About You The ideal candidate will have proven leadership experience, ideally in member services or customer service, with a strong background in relationship management, customer growth, and service improvement, along with a genuine passion for serving their customer base.
With recent organisational changes, this role offers the chance to shape and elevate team culture, driving growth, service excellence, and membership engagement.
As a proactive self-starter with a solutions-focused mindset, you will be dedicated to improving the member experience, bringing an unmatched passion for customer service and a strong eye for process improvement opportunities which will ultimately ensure your success in this role.
As part of a close-knit team, cultural fit is crucial.
You'll be values-driven, professional, and respectful, with excellent communication and interpersonal skills, able to build strong relationships both internally and with members and have fun whilst doing so!
If you're a leader with a proven track record of developing high-performing teams and delivering outstanding results and service, we'd love to hear from you!
How to Apply For a confidential discussion, please contact Alex Krinkel at (email protected).
All applications will be acknowledged electronically, and applications for this role close on Friday 27th September 2024.#J-18808-Ljbffr