Head of Remediation and Business PerformanceAt ASB, we are committed to building a safer, more secure banking environment for our customers and communities. We have an excellent opportunity to lead a high performing team, collaborate with senior leaders across the bank, and make a tangible impact on ASB's growth and reputation. We are looking for an experienced leader to Head our Business Performance and Remediation within Financial Crime Operations.Here at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies.Mo te Turanga | About the roleAs the Head of Business Performance and Remediation you will oversee and optimise the performance of offshore partners and focus on ensuring that offshore operations meet business objectives and maintain high levels of efficiency, quality and compliance. You will provide feedback to our partners where necessary and ensure corrective actions are taken.You will proactively support the successful delivery of the Financial Crime strategic programmes of work into FCO, working alongside key stakeholders and influencing them at all levels.You will manage Performance Management activities, FCO strategy, centralised programme management of remediation activities, and the onshore flexible team. You will analyse performance data, metrics, and improvement plans to executive leadership, generating reports to provide senior management with insights into FCO teams, including progress and remediation efforts.You will manage FCO's governance forums to lead robust risk and operational outcomes, ensuring effective delivery of outcomes.In order to succeed in this role, you will need a high level of strategic, financial and consultancy experience, with the ability to lead large portfolios of people, resources, and budgets.You should have the ability to drive the FCO strategic roadmap to deliver effective and efficient outcomes, manage offshore work allocation and performance, and understand complex business requirements to translate them into operational processes.You should be comfortable leading and facilitating business and strategic planning processes.He aha ta matou | What can we offer?We offer a competitive salary, great banking benefits, personal and career development opportunities, flexible working styles, and parental benefits. We have a warm culture of caring people who innovate and support each other.Our people grow their mindsets, learn, evolve, and utilise their skills while being empowered to make decisions. At ASB, we are committed to our vision and values of Ngakau Pono (Integrity), Manaakitanga (Caring), Awata (Passion), Maia (Courage) and Kapuia (United). Our strength comes from caring about our people, customers, community, and environment.As a values-driven and Rainbow Tick certified organisation, we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together.We offer excellent career progression opportunities and a flexible and supportive culture. We help our people grow and celebrate together.Me pehea te tono | How to apply?See yourself here? Step forward.Successful candidates will be required to undertake several pre-employment checks including but not limited to; Police Check, Credit Check, AML Compliance, Verification of qualifications, and may include checks both in New Zealand and overseas.
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