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Head of Digital Services & PlatformsMitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer.
We have an exciting new opportunity for a Head of Digital Services & Platforms to join our Albany, Auckland based Support Centre.
In this role, you will manage the operations of our Technology Platforms & Services teams, leading a talented team to deliver exceptional digital services. You'll collaborate across departments to align technology with business goals and drive innovation.
Reporting to the Chief Digital & Strategy Officer, your responsibilities will include but not be limited to: Oversee the delivery of digital service management, ensuring efficient operations and support through a dedicated service desk, including incident response, serving as the primary escalation point for incident management.Maintain a relentless focus on simplifying and standardising the technology landscape across the support center and stores to reduce risk, streamline processes, and enhance automation and self-service.Oversee the design, implementation, and maintenance of the organisation's IT networks, ensuring optimal performance and security.Ensure the provision of high-quality support for store IT applications, addressing issues promptly and effectively.Manage relationships with IT vendors, negotiate contracts, and ensure the delivery of high-quality products and services.Manage the development, deployment, and maintenance of cloud and platform solutions, ensuring scalability, reliability, and security.Lead, coach and mentor a high performing Digital Services & Platforms team.About you: Bachelor's degree in information technology, Computer Science, or a related field (Master's degree preferred).Proven experience in a Senior Digital leadership role, with a strong track record of managing IT services and teams.In-depth knowledge of IT service management, cloud and platform engineering, network management, application support, and vendor management.Excellent leadership, communication, and interpersonal skills.A commitment to continuous improvement and innovation.About us: We are a team moving forward and that is a result of our motivated, skilled team members. There is an attractive remuneration package for this role, including generous staff buying privileges, life insurance, discounted medical insurance, a birthday day off, flexible working options, and more. We're committed to supporting our team's well-being and ensuring everyone feels valued as we continue to move forward together.
If you are a highly motivated individual who is passionate about being part of the Mitre 10 team and a company in growth mode, then we want to hear from you. Please provide your CV, including your remuneration expectations, via this website.
Location: Auckland, Rodney & North Shore, North Shore - Support Centre
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