Ready to make an impact? We are!Our group eCommerce business brings together the brightest minds in digital, ecom, marketing, technology, media and data to transform how people live and shop.With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.About the Role | Mo te TurangaAre you ready to revolutionise the way Kiwis shop? This is your chance to lead the charge in crafting seamless, personalised digital experiences that delight customers at every touchpoint.This role is about making a tangible impact, from enhancing customer satisfaction to unlocking new revenue streams through retail media. If you're a visionary leader with a passion for digital retail and a deep understanding of the Kiwi shopper, this is your opportunity to shine.Key Responsibilities IncludeDefine the strategic direction of our digital customer experiences in NZ.Lead a major technology transformation to replatform our app and website.Foster customer centricity and drive our expanding eComm business.Actively contribute & shape our customer first strategy, ensuring alignment with our digital transformation ambitions and overall NZ and Group strategies.Leadership of WWNZ digital planning & shopping experiences and 3 year horizon digital experience priorities in collaboration with other group e-commerce businesses.Lead the replatforming of our e-commerce back end, mobile app and website to a modern, composable technology stack.Support delivery of our digital Customer service transformation in NZ.Lead a tribe of cross functional product teams to ensure they are engaged, supported, aligned on our strategy and delivering against our ambitions.Manage business performance and metrics by setting clear Digital Experience customer and commercial outcomes, and regularly tracking progress.Collaborate with the technology leadership team to continuously improve the customer experience and ensure digital platforms meet future needs with a clear roadmap.About You | MouWith over 15 years of leadership in strategy, digital customer experience, and technology delivery, you bring a wealth of expertise across various domains, including personalisation, retail media, customer service, and content strategy.You're known for fostering a culture of effective delivery, prioritisation, continuous improvement, and exceptional customer value, while your strong understanding of data analytics allows you to extract actionable insights and trends.This is an exciting role as part of a wider, exciting journey. If you have experience across a number of these key areas, it's well worth a conversation.Our Benefits | To Tatou PaingaGenuine flexibility in how and where you work.Ongoing development within an ANZ team and access to COE/specialist career opportunities.Grocery discount card and discounted online shopping delivery.Banking and insurance (health, life etc) discounts.Global and local career opportunities.Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZWith over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude.Come as you are | Nau mai, whakatau maiDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.If you're smart and good at what you do, let's work together | Me mahi tahi tatou
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