Career Opportunities: Head of Digital Experience (994953)Requisition ID 994953 - Posted - New Zealand - Full-time - Information TechnologyDefine the strategic direction of our digital customer experiences in NZ.Lead a major technology transformation to replatform our app and website.Senior, high-profile role across both the NZ business and wider WW Group.Foster customer centricity and drive our expanding eComm business.Ready to make an impact? We are!Our group eCommerce business brings together the brightest minds in digital, ecom, marketing, technology, media and data to transform how people live and shop.With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.About the Role | Mo te TurangaAre you ready to revolutionise the way Kiwis shop? This is your chance to lead the charge in crafting seamless, personalised digital experiences that delight customers at every touchpoint.Imagine unleashing your creativity to build cutting-edge mobile-first shopping journeys. Empower customers with intuitive self-service tools and AI-driven support. Drive innovation by collaborating with top-tier tech teams across the wider Woolworths Group.This role is about making a tangible impact, from enhancing customer satisfaction to unlocking new revenue streams through retail media. If you're a visionary leader with a passion for digital retail and a deep understanding of the Kiwi shopper, this is your opportunity to shine.Join us and be at the forefront of shaping the future of digital retail in New Zealand!Key Responsibilities:Actively contribute & shape our customer first strategy, ensuring alignment with our digital transformation ambitions and overall NZ and Group strategies.Leadership of WXNZ digital planning & shopping experiences and 3 year horizon digital experience priorities in collaboration with other group e-commerce businesses.Lead the replatforming of our e-commerce back end, mobile app and website to a modern, composable technology stack.Support delivery of our digital Customer service transformation in NZ.Lead a tribe of cross functional product teams to ensure they are engaged, supported, aligned on our strategy and delivering against our ambitions.Manage business performance and metrics by setting clear Digital Experience customer and commercial outcomes, and regularly tracking progress.Collaborate with the technology leadership team to continuously improve the customer experience and ensure digital platforms meet future needs with a clear roadmap.With over 15 years of leadership in strategy, digital customer experience, and technology delivery, you bring a wealth of expertise across various domains, including personalisation, retail media, customer service, and content strategy.Your hands-on experience in product and experience design, customer journey mapping, and eCommerce empowers you to think strategically and lead performance across complex initiatives. You're known for fostering a culture of effective delivery, prioritisation, continuous improvement, and exceptional customer value, while your strong understanding of data analytics allows you to extract actionable insights and trends.You're a natural at fostering collaboration, building capabilities, and creating a sense of purpose within diverse teams. Your ability to navigate agile environments, advocate for positive change, and effectively manage stakeholders at all levels ensures success in driving business evolution.This is an exciting role as part of a wider, exciting journey. If you have experience across a number of these key areas, it's well worth a conversation.Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZWith over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day. We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do.We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude.Come as you are | Nau mai, whakatau maiDiversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities.As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.If you're smart and good at what you do, let's work together | Me mahi tahi tatou
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