About the company Our client is one of NZ and Australia's largest telecommunications network and they have been in the business over 60 years.
They're committed to keeping Kiwi businesses secure online.
Their service offering includes Managed Security,SOC, VCiso, Cloud security, PenTesting, Incident Response, advisory and much more!
Cyber crime is on the rise and they are rapidly growing which means endless opportunities for career advancement within the organisation!
About the role As the Head of Service Delivery, you will be responsible for overseeing the entire service delivery function for company's managed security as service division.This includes developing and implementing service management strategies, ensuring the delivery of high-quality services, and continuously improving our service management processes.
Head of Service Delivery will work to ensure that commercial and operational teams clearly understand solutions that are being delivered and is able to communicate technical concepts to a non-technical audience.
This is a role that will operate in a fast moving, dynamic environment working cross functionally to support the different business functions.
Additionally,The Head of Delivery oversees the financial aspects of onboarding for the cyber portfolio.
You will alsoensurecompany'sservice offerings integrate more deeply into the customer's value chain.
Responsibilities Lead, mentor, and develop a high-performing service management team Ensure the effective delivery of services to meet client and stakeholder needs Monitor and manage service levels, ensuring compliance with agreed standards and SLAs Oversee incident, problem, and change management processes Identify and implement innovative solutions to improve service delivery Assist in developing financial models for company'sservices (pricing).
Ensure profitable delivery of services within agreed-upon scopes and pricing models with clients.
Identify opportunities to enhance financial performance across company'sservices and client base Who are we looking for?
Experience in a similar IT Security Delivery role ideally in MSSP or Telco environments You will need to have prior experience in senior leadership roles where you demonstrated leading high performing teams Good communication and relationship-building skills, with the ability to inclusively influence and challenge people at all levels of seniority The ability to adapt and respond effectively to changing business needs Bring immense curiosity; challenging the status quo and stirring innovative approaches to existing processes and operations Finance management - including budget management, forecasting and cost analysis.
What's in it for you?
Learning and development budgets for professional development Internal career progression pathways Hybrid/Flexible working A range of retail discounts and benefits Enhanced parental leave entitlements Life Insurance Wellbeing initiatives EAP services Group discounted medical insurance Matched Employer superannuation contribution up to 5% Unfortunately, this position does not offer sponsorship opportunities.
All applications must have existing workings rights to be considered.
Applications will close on Wednesday 31st July.
Need more information?
Please contact #J-18808-Ljbffr
