We're hiring.We need a reasonably grown-up community manager who can manage their own shit and our clients...Responsibilities: Community Manager and Department LeadCommunity Management:Brand Representation: Serve as the voice of the brand in social media interactions on platforms such as YouTube Shorts, TikTok, Instagram, Threads, and Twitter.Stay Informed: Maintain up-to-date knowledge of social trends, news stories, and identify opportunities for the client to participate in relevant conversations.Community Engagement: Prioritize initiatives that create positive experiences and foster engagement among the community, such as surprise and delight initiatives.Cultural Moment Leverage: Develop and implement creative strategies to capitalize on cultural events that align with the app and drive viral engagement.Social Listening: Utilize social listening tools to analyze conversations and identify opportunities for the client to engage on social media.User-Generated Content: Develop and implement strategies to create engaging content and foster community involvement, including user-generated content moments.Brand Tone Maintenance: Consistently represent a brand's voice in social media interactions, demonstrating agility and creativity in how the brand is presented.Team Collaboration: Suggest daily content topics, brainstorm with the marketing team, and work closely with social and creative teams to produce effective content.Performance Measurement: Report on key campaigns and initiatives, gather metrics, and evaluate performance to inform future strategies.Content Creation and Management:Audience-based Insights Contribution: Provide audience-based insights and support for the development of high-quality marketing content for clients across all social media platforms.Content Scheduling and Publishing: Plan, schedule, and publish content on social media platforms.Data Analysis and Optimisation:Performance Monitoring: Track the performance of marketing initiatives and provide regular reporting and insights as required.Digital Data Analysis: Analyse data from digital marketing campaigns and platforms.Content Optimisation: Recommend updates to digital content to improve client outcomes.Additional Responsibilities as Department Lead:Team Management: Oversee and manage the performance of team members.Product Development: Manage department growth and offering development.Resource Allocation: Allocate resources effectively to ensure that the team has the necessary tools and support to achieve its goals.Stakeholder Communication: Communicate effectively with stakeholders, including executives, clients, and other departments.----------------------------------------------------------------------------------------------------------------------------We have 3 Core Values as a team, if these sound horrible to you then you really don't want to work for us.DICKDon't be a dick and humble the fuck up. You're not the center of the universe and you're just as flawed as everyone else. Be honest with yourself and the team, have those tough conversations and own your fuck-ups. It's not the team's job to raise you up – it's YOUR job to raise the team up.GROWTHThe day you stop growing is the day you die. Always give your all and lead where you can. If you don't know how to do it, then learn, adapt and let yourself make mistakes. Embrace the suck, then move the fuck on.CHALLENGEGive shit a go and don't accept anything but the best. If it's mediocre or straight up doesn't work, don't sit back and accept it. Ask questions, challenge the status quo and call out the bullshit. If it can be better, then make it better.---------------------------------------------------------------------------------------------------------------------------Onsite Location: Auckland, Grey LynnMinimum hours: 40 hours (full-time, Mon-Fri)Salary: $70KCommission: 10% of the first invoice of the signed clientMinimum Qualifications:Agency Experience, preferably in a startup/scale-up environment.1 year of Account management experience is preferred.Ability to work with multiple departments and on a broad roster of clients.High communication Skills.
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