Head of Brand Strategy & Customer ExperienceSkip to contentHead of Brand Strategy & Customer ExperienceBrand Management (Marketing & Communications) Full timeMedical insurance, cafe, discounted carparking ++SkyCity operates one of the NZ's largest in-house marketing teams. We have teams working across our Studio, Social Media, Communications, Events, Sponsorship, Loyalty and General Marketing.We have a huge range of clients which include restaurants, bars, three Hotels, Casino, Sky Tower and more and they all need to communicate over a diverse range of media channels.A bit about the role:Reporting to the GM - Sales & Marketing, this is an exciting new role to lead our brand development and ensure our customers and guests have an exceptional experience across all touchpoints.Brand marketing and management across all communication channelsCustomer facing technology enhancementsDevelop and implement long-term strategic brand strategy for SkyCity NZMonitor and analyse brand performance metrics and dataStrategic planning for customer growth and retentionA bit about you:8+ years Retail and/or Gaming/Entertainment marketing experience in a large, fast paced environmentStrong experience in brand management, customer experience and leadership rolesExperience in producing end to end marketing campaignsLeadership and team management skillsWhat's great about working at SkyCity:A supportive and diverse company cultureWork with people who care, are driven and energeticMedical insurance$2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)Heavily discounted staff car parking and dry cleaningDiscounts at our outletsFree trips for you plus one as many times as you like up the Sky Tower (if you like heights and not too busy!)At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.If you have the skills and experience suited for this position, please apply online.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.SkyCity operates entertainment complexes in New Zealand and Adelaide, each featuring gaming facilities, premium restaurants and bars. We also offer premium Hotel accommodation in Auckland and Adelaide. In addition to our land-based Casinos, the SkyCity Online Casino (based in Malta) offers New Zealanders an online gaming experience. SkyCity has over 4,500 employees across all our location, career opportunities are endless. We provide a safe and healthy work environment, equal employment opportunities and we don't just accept differences, we celebrate and support them. Joining SkyCity will give you a sense of belonging and an opportunity to be part of a diverse, exciting, growing businessSkyCity operates entertainment complexes in New Zealand and Adelaide, each featuring gaming facilities, premium restaurants and bars. We also offer premium Hotel accommodation in Auckland and Adelaide. In addition to our land-based Casinos, the SkyCity Online Casino (based in Malta) offers New Zealanders an online gaming experience. SkyCity has over 4,500 employees across all our location, career opportunities are endless. We provide a safe and healthy work environment, equal employment opportunities and we don't just accept differences, we celebrate and support them. Joining SkyCity will give you a sense of belonging and an opportunity to be part of a diverse, exciting, growing businessPerks and benefits Medical Insurance Life Insurance Restaurants 24/7 Carparking Sky Tower Dry Cleaning All Blacks / Weta Workshop / AJ Hackett BungyTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice.
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