Head Concierge - AucklandWe are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences at SO/ Auckland, a luxurious hotel located in the heart of the city.About UsSO/ is a coveted collection of hotels rooted in the world of fashion, known for its avant-garde design and creative approach to luxury.Key Responsibilities:Lead and inspire the Concierge team to provide exceptional personalized service to guests.Supervise front-desk operations and coordinate with other departments as needed.Engage with guests during peak times, addressing their needs promptly in public areas.Maintain high standards of cleanliness and organization in the lobby and driveway.Promote hotel amenities and ensure the luggage rooms are well-maintained.Review guest feedback with associates to drive continuous improvement.Train and coach team members to confidently promote local activities and experiences.Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.Address guest concerns promptly and collaborate with department heads for resolution.Assist in recruitment, seeking team members with strong customer service potential.Requirements:Hold a clean FULL New Zealand driver's license.Proven track record in managing and motivating a large team.Knowledge of Opera Cloud preferred.Experience working in a 4 or 5-star hotel environment.Ability to remain calm and diplomatic under pressure, providing flexible solutions.Skilled negotiator to resolve guest and employee concerns.Immaculate personal presentation and excellent communication skills.Flexibility of availability – able to work days/evenings/weekends and night shift.Full working rights in New Zealand.Benefits:Staff meal provided per shift.Dry-cleaning of uniform.International accommodation and retail discounts across Accor & Ennismore hotels.Family & Friends Hotel Discounts.Ongoing reward and recognition incentives.Opportunities for further development and worldwide career progression.Annual reward of a free night's accommodation at the hotel (with breakfast and dinner).$62,400 Annual Salary in a Full Time permanent role – 40 hours guaranteed per week.
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