Competitive pay rates & great employee benefitsOur facility The Bellevue in Christchurch are looking for a full-time Guest Services Manager to join their dedicated team.What you'll be doing:Delivering an exciting and innovative service delivery conceptOverseeing and leading a team passionate about delivering the highest quality customer serviceTaking ownership of the front of house and ensuring consistently high standards are metLiaising with external leisure suppliers, instructors and volunteersCoordinating the services and special facilities offered to residents and their familiesOffering current knowledge on all facility products, services, policies, and emergency proceduresMonitoring resident satisfaction reports and implement actions to improve resultsEngaging with residents to provide general assistance, as requestedEnsuring that all resident complaints are handled promptly and completely.What you'll bring:Experience successfully leading a high performing customer facing team who can work under pressure and meet deadlinesThe ability to bring style and calm to a busy and demanding roleA passion for ensuring all residents feel valued and specialStrong communication skills (both written and verbal)An empathetic and passionate natureExcellent computer skills, in particular, with the Microsoft suiteEligibility to work in NZ.Who we are:We're the proud owner and operator of over 40 Villages across New Zealand, providing Village and Aged Care Living. We are dedicated to delivering exceptional and innovative care and hospitality services that delight our residents.At Oceania, we build villages, not just homes. Places designed to enable our residents to live the way they always have, with value, purpose and connection to the things that matter most. We're led by them, and it's this shared belief in better that makes our approach different.We Kiwis have a proud tradition of striving for better. That's why we're reimagining the retirement living and aged care experience.What we offer:This belief in better means we are committed to supporting you to learn and do better, and will provide you with:Competitive remuneration package and Birthday LeaveA safe and healthy working environment with access to a free, confidential support serviceOpportunities for ongoing development and career progressionEmployee shares, at no cost, for permanent employeesAccess to a range of great staff discounts with our suppliersNo matter your role within the Oceania team, we all share the same dedication to providing expert and personalised care for the people that once cared for us.We strive to do better every day. Apply now and become part of our journey.
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