About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent/Porter.We are looking for an enthusiastic applicant who understands the meaning of great guest service, teamwork, and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers different shifts during the week, weekends, and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 year of customer service or hospitality experience.This role requires you to do porter duties from time to time and assist in other areas of the hotel as needed.ResponsibilitiesThe primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:Assist Front Desk during busy check-in and check-out to ensure guests are receiving the best possible servicesHave a full New Zealand Drivers licenceAble to drive hotel shuttle to escort guestsRecord all luggage stored in an orderly mannerAlways keep the luggage storeroom tidy and accessibleBe updated on the knowledge of all room categories and amenitiesEnsure communication meetings are attendedFix small maintenance issues in the roomsBe responsible for the Front Office operations and guest satisfaction of the departmentsAssist with guest enquiriesAssist with valet parking and keep a clear record of cars if requiredBe responsible and careful when parking guest vehiclesEnsure guest messages and dry cleaning are delivered in a timely mannerEnsure signage is clearStore guest luggage in a secure area and place it in orderAssist other departments in the successful operation of the business with a key focus on guest service, guest relations, and yield managementRegularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients, as well as employeesRegularly monitor stock of brochures and information for guestsProvide guest advice and assistance with tour bookings, restaurant, activities, and directionsRequirementsThe successful candidate will need to possess the following attributes:Confident, well motivated, enthusiastic, and determinedTakes pride in work and has exceptional attention to detailFlexible and adaptable in approachAbility to prioritise, work to deadlines, and remain composed under pressureWork to a high standard, accurate, and organisedApproachable, flexible, and a team playerCommitted to continuing professional developmentA full driver's licenceNZQF level 2 or 3 (ANZSCO Skill Level 4)OR at least one year of relevant experience may substitute for the formal qualifications listed aboveBenefitsHe kura te tangata - We are all valuedAs an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars, and spas across our network - not just for you but in some cases your friends and family too!Discounts at our hotels, restaurants, and spas across our networkStaff, family, and friends rates at our hotelsMeals on duty, staff parking, and uniform providedExcellent reward & recognition eventsService and anniversary gifts and benefitsWellbeing programme including Health insurance discountsPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own online digital learning platformFree Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentWho We Are - Ko Wai MatouHind Management builds, operates, and manages high performing award-winning hotel, restaurant, bar, and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We're looking for positive people; working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that's passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.Hind Management and Sudima Hotels are committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, please contact Roda Mae Aala - Talent Acquisition Assistant at ****** who will be happy to help, between the hours of 8:30am - 5:00pm Monday to Friday.E manawanui ana tatou - We careKa mahi tahi tatou - We work togetherKa whai tatou i te tika - We do the right thing
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