About The Role
If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent/Porter.
We are looking for an enthusiastic applicant who understands the meaning of great guest service, teamwork, and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.
This role covers different shifts during the week, weekends, and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 year of customer service or hospitality experience.
This role requires you to do porter duties from time to time and assist in other areas of the hotel as needed.
Responsibilities
The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:
Assist Front Desk during busy check-in and check-out to ensure guests are receiving the best possible services
Have a full New Zealand Drivers licence
Able to drive hotel shuttle to escort guests
Record all luggage stored in an orderly manner
Always keep the luggage storeroom tidy and accessible
Be updated on the knowledge of all room categories and amenities
Ensure communication meetings are attended
Fix small maintenance issues in the rooms
Be responsible for the Front Office operations and guest satisfaction of the departments
Assist with guest enquiries
Assist with valet parking and keep a clear record of cars if required
Be responsible and careful when parking guest vehicles
Ensure guest messages and dry cleaning are delivered in a timely manner
Ensure signage is clear
Store guest luggage in a secure area and place it in order
Assist other departments in the successful operation of the business with a key focus on guest service, guest relations, and yield management
Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients, as well as employees
Regularly monitor stock of brochures and information for guests
Provide guest advice and assistance with tour bookings, restaurant, activities, and directions
Requirements
The successful candidate will need to possess the following attributes:
Confident, well motivated, enthusiastic, and determined
Takes pride in work and has exceptional attention to detail
Flexible and adaptable in approach
Ability to prioritise, work to deadlines, and remain composed under pressure
Work to a high standard, accurate, and organised
Approachable, flexible, and a team player
Committed to continuing professional development
A full driver's licence
NZQF level 2 or 3 (ANZSCO Skill Level 4)
OR at least one year of relevant experience may substitute for the formal qualifications listed above
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars, and spas across our network - not just for you but in some cases your friends and family too!
Discounts at our hotels, restaurants, and spas across our network
Staff, family, and friends rates at our hotels
Meals on duty, staff parking, and uniform provided
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Who We Are - Ko Wai Matou
Hind Management builds, operates, and manages high performing award-winning hotel, restaurant, bar, and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We're looking for positive people; working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that's passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.
Hind Management and Sudima Hotels are committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, please contact Roda Mae Aala - Talent Acquisition Assistant at ****** who will be happy to help, between the hours of 8:30am - 5:00pm Monday to Friday.
E manawanui ana tatou - We care
Ka mahi tahi tatou - We work together
Ka whai tatou i te tika - We do the right thing
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