We are in search of a proactive Guest Services Agent to join our productive team at The Rees in Queenstown, Otago. Growing your career as a Full Time Guest Services Agent is an amazing opportunity to develop excellent skills. If you are strong in presentation, decision-making and have the right attitude for the job, then apply for the position of Guest Services Agent at The Rees today! Your moment to be exceptional has arrived at The Rees Hotel, Luxury Apartments & Lakeside Residences, Queenstown! You will possess outstanding communication skills and impeccable grooming standards. As one of the first points of contact for the hotel, you will be customer service driven and enjoy exceeding guests' expectations. You will be proactive with a professional approach to guests. Shift work covers days, evenings and weekends. Responsibilities include Providing guests with the services and facilities they request in a friendly, professional and prompt manner Offering baggage assistance to all arriving and departing guests Efficiently and accurately executing any guest requests, activity and restaurant bookings Assisting to provide Luxury Residences guests with the services and facilities they request in a friendly, professional and highly responsive manner Meeting and greeting all guests on arrival and departure, ensuring their schedules are well-understood and well-communicated with the purpose of delighting them at every opportunity Performing prompt and efficient check in and check out procedures Taking, amending and processing reservation enquiries Operating guest shuttles and ensuring guest travel/transport arrangements are in place as required Please contact us for a full position description detailing key tasks and responsibilities. Skills, Experience and Attributes Previous front of house experience in high quality properties is essential Food and beverage service experience would be beneficial Valid and current full driver licence an advantage Positive attitude and lots of initiative Superior verbal and written communication ability with an emphasis on accuracy A second language is highly desirable Enjoy working the various shifts including public holidays Benefits and Rewards Full-time, permanent role with minimum of 30 hours per week guaranteed Rate of pay minimum $26.50 per hour to maximum $29 per hour Uniform provided Free parking Sustainability is at the forefront of how we work, with a strong environmental and social sustainability programme Employee Assistance Programme Wellbeing initiatives Access to product knowledge famils of the surrounding region Other benefits and rewards apply In order to apply for this position, you must hold a valid work visa to enable you to legally work in New Zealand. Benefits of working as a Guest Services Agent in Queenstown, Otago: ? Excellent benefits ? Advancement opportunities ? Generous Compensation
