Swiss-Belresort Coronet Peak – Queenstown, South Island
About Swiss-Belhotel International
Founded in 1987 and headquartered in Hong Kong, Swiss-Belhotel International is recognized as one of the world's fastest-growing hotel management groups. Swiss-Belhotel International provides professional expertise and management services for hotels, resorts, and serviced residences.
With more than 125 hotels, resorts, and projects, Swiss-Belhotel International manages properties in 19 countries globally.
Swiss-Belresort Coronet Peak and Villas is a 54-room resort with luxurious 6 villas. Located just seven minutes' drive from lively downtown Queenstown, this is the perfect location to relax, escape it all, and immerse yourself in the almost surreal natural surrounds of this amazingly beautiful winter and summer playground.
An exciting opportunity now exists for a hard-working, dedicated, and experienced individual to join our team as a guest service agent on reception and within our strike bowl area.
Skills & Experience
Front Office experience in a hotel environment (preferred)
Fluent English both verbal and written
Friendly, bubbly, and welcoming approach
Strong organizational and time management skills
Easy-going and positive personality
Confident and empathetic when dealing with guests
Highly motivated
Team player
Immaculately presented
Punctual and flexible in order to work around a 7-day roster including weekends, occasional night shifts, and public holidays (variety of shifts with 7am starts)
Job Tasks and Responsibilities
Project courtesy, hospitality, and professional behavior across your department at all times with guests and fellow colleagues.
Welcome guests upon arrival with a smile and professionalism.
Register arrivals according to established standards and procedures including adherence to all credit and accounting procedures.
Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.
File and manage registration cards for guests according to established standards and procedures.
Create, modify, and cancel guestroom reservations for walk-ins when required.
Be the first line of response to handle guest queries and resolve issues in a timely and professional manner.
Monitor guest feedback and make recommendations for improvements to meet guest needs.
Address issues and make corrections regarding charge disputes and discrepancies when required.
Check-out guests efficiently and courteously according to established standards and procedures including adherence to all credit and accounting procedures.
Post manual charges, advance deposits, no-show charges, and other charges as required following established procedures.
Balance all folios to "0" before guests depart.
Carefully manage the cash float according to established standards and procedures.
If this sounds like you, please click the APPLY NOW button to send your confidential CV and cover letter and tell us why you are the best candidate for this role.
Applicants must be legally entitled to work in New Zealand with residency or citizenship; no sponsorship will be provided.
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