Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. Nestled in the heart of Auckland's vibrant city center, Cordis Hotel Auckland beckons you to join our dynamic team. Positioned at one of the most sought-after addresses in the city, you'll play a vital role in fostering the long-term growth of our esteemed hotel. Collaborating closely with a passionate team, your focus will be on optimizing revenue streams and ensuring unparalleled guest experiences. Your efforts will be integral to upholding the esteemed culture and values synonymous with Cordis Hotel Auckland, making each guest's stay truly unforgettable. We are looking for a full-time Guest Service Agents to join our front office! Be part of the first impression in delivering a heartfelt kiwi service to our guests. This role will have you delivering a friendly, efficient and accurate service on the front desk. About the Role You'll need to be able to work morning and afternoon shifts, including weekends. Your responsibilities will include: Ensuring every guest has an outstanding stay and becomes a loyal Cordis guestConnect with our guests to give each a personalised stay - WOW themIncreasing sales through up-selling and cross sellingResolving customer concerns with empathy and understanding and with the highest priority usOh, and checking guests in and out of the hotel!Our ideal candidate will have: Experience in a similar role is preferred but training is provided. A plus would be an applicant to have experience with PMS system- so you can hit the ground running.A high level of English comprehension and impeccable personal grooming. Benefits: Cordis is not just about delivering a memorable experience for our guests but a amazing experience for you. So if you are ready, we will reward you with: Free Duty mealsDiscounted car-parking. $5 per day!! !Uniform and shower facility providedComplimentary nights at Cordis and Langham hotels overseasWork anniversary gifts and cash vouchersWhat now! Cordis means 'heart' in latin so, if this vacancy has got your heart excited, get in touch by clicking Apply