Front Office & Guest Services (Hospitality & Tourism)
Full time
Nestled in the hills of Rotorua, in the beautiful area of Hamurana sits Hana Lodge. It is surrounded by a lush 15-acre park, offering guests a peaceful retreat to relax and unwind. The tranquil location is perfect for those seeking a break from the city life, the Lodge has 13 well-appointed guest rooms.
An exciting opportunity has been created for a Guest Service Manager to join the amazing team at Hana Lodge. If you enjoy working hands-on across multiple departments and you're passionate about creating memorable experiences for others, this is the perfect opportunity for you to make your mark.
The successful applicant will have a true passion for delighting guests and offering a memorable experience tailored to the needs of each guest. The applicant will also have strong interpersonal skills and must work well in a team environment, can work well under pressure, and well-developed organizational and time management skills are essential.
Responsibilities: Ensure exceptional guest satisfaction from check-in to check-out
Handle guest inquiries and special requests with a personal touch
Manage daily operations including reservations, concierge services, and housekeeping coordination
Build rapport with guests to provide personalized recommendations and local insights
Train and lead a small, dedicated team to deliver high-end service
Oversee daily front office operations, including guest check-ins and check-outs
Create bespoke experiences for guests, including activity recommendations and dining arrangements
Manage guest feedback and ensure service excellence is maintained
Collaborate with the housekeeping team to ensure rooms meet luxury standards
Maintain up-to-date knowledge of Rotorua's events and activities to provide insider tips to our guests.
Experience: Excellent communication and leadership skills
A passion for Rotorua and knowledge of local attractions
Problem-solving abilities and attention to detail
Flexibility to work weekends and holidays
Exceptional interpersonal skills and the ability to anticipate guest needs
A keen eye for detail and a genuine love for guest interaction
Must be a New Zealand Resident or hold a working Visa. We are unable to sponsor for this role.
This is a fantastic opportunity to allow your level of experience and passion for the industry to shine. If you are interested in this opportunity and believe that you have what it takes then please submit your application to ******.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
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