Guest Service Associate-Housekeeping

Company DescriptionWhy work for Accor?We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESSJob DescriptionPrimary ResponsibilitiesAttend daily briefings and take on daily assigned tasksUnderstand the difference in guest levels (VIPs) and Room CategoriesClean and maintain areas of responsibility according to standards and proceduresReplenish guest supplies and ensure that guest requests are promptly attended toReport damage or malfunction in hotel rooms/areas to SupervisorMaintain equipment in a proper state of cleanlinessMaintain a section room report as well as a daily productivity reportReport lost and found articles to the housekeeping office immediatelyHandle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely mannerReport unusual behavior/activities in guestroom, floors/public areas to SupervisorRecord room status in allocated section accuratelyCarry out valet services when required (e.g.
delivery of linen, processing laundry orders)
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