Guest Service Agent

Details of the offer

Who We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.About The Role - Te mahiThis is an exciting new part-time role for an experienced Guest Services Agent in a beautiful new 4.5-star hotel.You will complete flexible shifts each week, working alongside an amazing and experienced team who will assist you and support you as your career takes off.Responsibilities | Nga haepapaSmooth and accurate check in and out processEnsuring our guests are provided with exceptional 4.5-star service - a WOW factor where the personal touch makes us stand out.Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.Attend ongoing training.Communicate professionally with other hotel departments.Ensure Health and Safety standards are being met and reported as per policy.About You | Ko Koe TeneiConfident, well motivated, enthusiastic and determinedAbility to multi-task, show flexibility and meet deadlines, calmly working under pressure.Strong communication skills – both written and verbalTakes pride in work and has exceptional attention to detailExcellent time management abilitiesHave a thorough knowledge of the area including local amenitiesThe wage for this role is from $26.00 per hourWe are all valued | He kura te tangataDiscounts at our hotels, restaurants and spas across our networkStaff, family and friends rates at our hotelsFree onsite parkingExcellent reward & recognition eventsService and anniversary gifts and benefitsWellbeing programme including Health insurance discountsPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own online digital learning platformFree Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentOur values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply.Nau mai, haere mai, tauti mai!
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