About 1 month ago , from Accor New ZealandWelcoming each new and returning guest with courtesyand attentive care, you will set the tone for exceptionalservice. Here you can take your role beyond checkingpeople in and out. Sharing your knowledge and love of Queenstown, you will anticipate guests' needs and offerrecommendations that make their stays even more special.With each personalised experience you create,the more you can enjoy each day, taking Pride in every memorable moment.Job DescriptionWelcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrivalProvide efficient, friendly and professional service to all guests.Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.Take a positive problem solving approach with issues and concernsAssist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer focused serviceProvide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.Ensure professionalism and accuracy with information and billing during arrival and departure.QualificationsPrevious experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMSEffective time managementImmaculate grooming and personal presentationArticulate communication skills and an understanding of luxury guest expectations.Self motivated and enjoy working autonomouslyFriendly and engagingCo-ordinate various tasks simultaneouslyClean police recordAdditional InformationYour personalloyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.Daily staff meals during work hours provided.Ongoing reward and recognition incentives and awards.Opportunities for further development and worldwide career progression within Accor.Work for a world-leading Global hotel company.Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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