Hilton Hotels & Resorts – Taupo, North Island Overlooking beautiful Lake Taupo, Hilton Lake Taupo is a 113 room hotel resort. We have a fitness centre, sauna, steam room, spa, heated swimming pool and tennis courts. Our onsite restaurant Bistro Lago is a dining destination for both international visitors and locals, and, our conference and event areas offer unique spaces filled with natural light. Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And our amazing Team Members are at the heart of it all. Job Description With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. What will I be doing? As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: Maintain a high level of customer service awareness throughout your work. Have a positive work attitude and take the initiative to solve problems, always clearly communicating with guests or colleagues. Proactively recommend hotel services and facilities to guests and suppliers. Ensure the accuracy of all bill purchases and provide efficient checkout service for guests. If necessary, help guests book rooms, record the room type, preferred location, price, telephone number and special requirements. Recognize Honorary Club members to ensure that members receive benefits, providing quality and professional services to them. Process check-ins according to the reservation, ensuring the integrity of the check-in form and that payment method is safe and valid. Input accurate and complete information into the hotel management system for everyone to share. Maintain customer profile and information to ensure the validity and accuracy of the reservation. Communicate and cooperate effectively with all departments. Complete daily tasks of the Front Desk, including work supervision, room assignment, reporting, and credit limit checking. Accept cash, credit cards, vouchers, corporate or third-party payments and other services in strict accordance with hotel regulations. Quickly and efficiently transfer all incoming calls and greet guests with sincere and friendly greetings, answering and responding to guests' questions and requests quickly and accurately. Organize and store guest luggage and ensure its safety. Be familiar with the early warning measures of fire and other emergencies and strictly follow the relevant rules and regulations of the hotel. Understand dietary requirements and give appropriate advice. Meet guests' requirements and immediately contact your supervisor or manager if you cannot answer guests' questions. Perform any other reasonable duties as assigned. The department reserves the right to change or supplement the job description if necessary. What are we looking for? A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: College degree or above. 1-2 years working experience in hotel Catering or Front Desk. Good command of English, able to listen and communicate effectively in English to meet business needs. Good command of hotel computer systems. Good at dealing with guest relations, able to deal with various problems effectively and quickly. Improve guest satisfaction with strong interpersonal skills. Strong learning ability and able to work under strong pressure. What is in it for you? Team Member meal per shift in the team dining room Discounted Go Hilton Team Member Travel Program Learning and development opportunities Hilton University which offers numerous online courses The opportunity to move within departments and the brand #J-18808-Ljbffr