Guest Relations Officer

ResponsibilitiesConsistently offer professional, friendly and engaging serviceHandle guest concerns and react quickly, logging and notifying proper areasBalance operational, administrative and Colleague needsAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesOther duties as assignedQualificationsComputer literate in Microsoft Windows applications requiredUniversity/College degree in a related discipline an assetMust possess a professional presentationStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times
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