Guest Relations Executive

Horizon by SkyCity - Where Today Meets Tomorrow
We are excited to bring you the opportunity to join the team of Horizon by SkyCity in this critical role.
Horizon by SkyCity opened in August and is already receiving 5 star reviews including one from Trip Advisor: "Overall experience 11/10. Best hotel experience I have ever had in NZ".
We are now looking for a Guest Relations Executive to add to our "professional, caring and friendly" team, someone with an eye for detail who loves to make guests' stay a memorable one.
The Guest Relations Executive is responsible for the operation and customer delivery of the hotel guest services to achieve the 5 star experience.
What will you be doing?

Be the key person within the Hotel with key VIP guests
Manage and escalate customer disputes or queries as required
Pass on feedback from guests to our front office staff
Recognise repeat guests and VIPs by meeting and greeting, gifts, cards
Monitor customer feedback on Trip Advisor and Market Matrix
Liaise with the Concierge and Front Office teams to ensure the best guest experience

What do you need to be successful in this role?

Experience in Hotel operations (preferable)
Positive and professional personality
Strong written and verbal communication
Proven customer service experience in a fast paced environment ideally in the Hotels/Tourism sector

This role will close once we have a preferred shortlist so if you feel you have the right level of skills and experience apply online today.

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