Guest Relations Coordinator

Company Description Novotel & Ibis Auckland Ellerslie is a dual branded hotel home to Acacia Bar & Restaurant and multiple conference spaces. Our hotel has a combined 247 contemporary guest rooms with our staff creating memorable moments for our guests.
Job Description As our next Guest Relations Coordinator, you will: Collaborate with team members to recognise our VIP guestsDrive recruitment of new members to our loyalty programEngage with guests and respond to feedback through our online platformsQualifications Skills & Experience Strong administration skillsProven experience in customer-facing rolesProjects a professional image, being the face of the hotelAwareness of the industry and its trendsBuilds rapport and takes initiative to connectAdditional Information What's in it for you: Staff & Friends/Family rates at Accor hotels worldwideOpportunities for further development and worldwide career progressionDiverse and inclusive work cultureEAP Services + Flexible RostersSupportive & Inclusive Leadership + Collaborative & Respectful ManagementFree meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform
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