Only for registered membersWellingtonNZD 80,000 - 100,000Company DescriptionMövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province.
The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.Job DescriptionPlan and co-ordinate the provision of friendly, efficient services to guestsSchedule activities for guestsPlan and co-ordinate all promotional activities targeting potential VIP clientsGreet all guests at all times in a friendly and helpful manner and attempt to learn and use guest's name at every opportunityRegister and room all arrivals according to established proceduresMaintain intimate knowledge of departmental standards and proceduresPerform check-in, check-out and room change procedures and ensure all data are entered completely into the hotel systems in accordance with reservationTrace relevant statistics about VIP clienteleCo-ordinate and supervise all activities for guestsKnowledgeable of all special promotion procedures, for programs such as Frequent Flyers Programs, and also Accor Loyalty programs.Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Duty Manager if unable to assistFamiliar with other Novotel Hotels to facilitate onward bookings for guestsEnsure that guests depart the hotel with a positive impression of hotel servicePerform audit balances and prepare all works for audit in an orderly fashionMaintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and interpret availability sources within the reservation systemsMaintain exemplary deportment standards of behavior, appearance, and attitude as expected in an ACCOR BrandTake personal interest and pride in keeping the front desk work area clean and orderlyAssist guests with airline bookings and reconfirmationsAssist staff with Vietnamese language and cultureAttend recreation activities when necessaryPlan and conduct group and function rundown meetingsConversant with emergency evacuation and fire procedures for relevant departmentAssist in any other duties when required by the Guest Relations ManagerAssist with translations (information; guest directory; menus etc) as requiredProvide feedback from Guests to Guest Relations Manager & Front Office Manager for actionPerform any other task assigned based on Novotel needs or requirements.QualificationsDiploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.Strong communication skills, demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.Able to speak, read and write English and VietnameseProficient in the use of Microsoft Office and Opera
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