Job Schedule: Temps Complet
Job Type: CDD
Brands: NOVOTEL
Job Category: Sales & Marketing
Location: Wellington, NZ
Reference: REF47595Y
Groups Reservations Agent (Maternity Leave Cover until 28th March 2025) Accor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups Reservations Agent. You will need to be a good listener with strong attention to detail, taking an 'above & beyond' approach to making our guests' stay memorable. Your confidence and 'can do' attitude will be key to your guest-centric approach and the key to success in this busy role.
Located in the heart of Wellington's central business district, you will be responsible for processing hotel group reservations to ensure that hotel revenue opportunities are maximised at every stage.
This is a full-time (40 hours per week) fixed-term maternity leave contract ending on the 28th of March 2025.
What you will be doing:
Process and input FIT and corporate group reservations following hotel reservations policies.
Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner.
Ensure all reservations loaded into the PMS system are up to date.
Take personal responsibility to ensure that all enquiries are addressed.
Reporting and assisting the Reservations team for all group-related matters.
Ensure that all outward correspondence complies with company procedures.
Adhere to rates published; exceptions must be made through the Reservations Manager.
Maintain a positive selling approach to maximize yield in both occupancy and rates.
Liaise with Revenue department to provide all information pertaining to a group quote.
Create group masters and update group information as it is received.
Monitor forward group bookings on a daily basis and ensure all information is correct.
Keep up to date tracking of all group enquiries and business on the books and report weekly.
Assist with loading of rooming lists for conference group bookings where required.
Maintain open communication with the Reservations Manager, Revenue Manager, General Manager, Sales team, and other group reservations agents.
Qualifications:
Minimum 1-2 years of experience within the Front Office or Reservations department as a reservations agent.
Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera cloud software.
Excellent written and spoken English communication skills.
Ability to work under pressure while maintaining a high level of service.
Proactive selling approach with excellent time management skills.
A great personality, innovation, and a 'can do' attitude are crucial for success.
Reliability and commitment to the role long-term.
You will have NZ residency or be holding a permanent NZ work visa.
If you're ready to embark on an exciting career in hospitality and become an integral part of our team, apply now to join us as a Groups Reservations Agent!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We support you to grow and learn every day, making sure that work brings purpose to your life.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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