Job Description - Groups and Events Coordinator (HOT0AWF2)
Job Number:HOT0AWF2
Work Locations:Hilton Lake Taupo Hotel
80-100 Napier Road (SH5)
Taupo 3330
A Groups and Events Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time they arrive at the hotel with their event, working with the hotel to achieve the set goals.
What will I be doing? As a Groups and Events Coordinator, you will work following the events that occur in the Hotel from initial contact with the head of the event to prepare contracts for groups and events, until the end of the event. Therefore, you must perform the following tasks to the highest standards:
Receive groups and events and keep up to date with hotel outputsDraw up contracts for groups and eventsInsert Rooming List in the system, update payment instructions and enter important information relevant to the groupNegotiate budgets with customersDevelop events Work Orders in the system with all relevant informationConduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc.)Perform monthly report groups and update closing information for groupsInteract permanently with the Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings, and kitchenAct directly with the guest or client during the stay of groups and eventsParticipate in special activities such as secretaries of cocktails, welcome tour groups, etc.Ensure that all client requests are answered efficiently and with agilityWhat are we looking for? A Groups and Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Graduate or MBA in Management, Hospitality, and MarketingPrevious sales experience in groups and events, preferably in HospitalityAbility to analyze and manage multiple tasksAbility to solve problems quickly and efficientlySense of organization and planningGood computer skills including Excel, PowerPoint, and WordProactive approach to meet deadlines and objectivesWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
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