Job Description - Groups and Events Coordinator (HOT0AWF2)
Job Number: HOT0AWF2
Work Locations: Hilton Lake Taupo Hotel
80-100 Napier Road (SH5)
Taupo 3330
A Groups and Events Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time they arrive at the hotel with their event, working with the hotel to achieve the set goals.
What will I be doing?
As a Groups and Events Coordinator, you will work following the events that occur in the Hotel from initial contact with the head of the event to prepare contracts for groups and events, until the end of the event. Therefore, you must perform the following tasks to the highest standards:
Receive groups and events and keep up to date with hotel outputs
Draw up contracts for groups and events
Insert Rooming List in the system, update payment instructions and enter important information relevant to the group
Negotiate budgets with customers
Develop events Work Orders in the system with all relevant information
Conduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc.)
Perform monthly report groups and update closing information for groups
Interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings, and kitchen
Act directly with the guest or client during the stay of groups and events
Participate in special activities such as secretaries of cocktails, welcome tour groups, etc.
Ensure that all client requests are answered efficiently and with agility
What are we looking for?
A Groups and Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Graduate or MBA in Management, Hospitality, and Marketing
Previous sales experience in groups and events, preferably in Hospitality
Ability to analyze and manage multiple tasks
Ability to solve problems quickly and efficiently
Sense of organization and planning
Good computer skills including Excel, PowerPoint, and Word
Proactive approach to meet deadlines and objectives
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
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