Client ServicesAuckland,New Zealand Requisition ID:35549
Groupm NZ has created a specialized investment division within the organization that works seemlesly with the other specialist verticals. The primary responsibility of the unit is to be accountable for every dollar spent by every customer across all media channels from implementational planning and execution through ensuring correct billing and media owner payment.
The Investment Coordinator works in to the Investment Manager in specific customer allocated units, The aim of each unit is to create immediate to long term investment strategies and tactics that provide groupm's customers market leading, highest value solutions and innovations to drive their expected outcomes. The investment performances are then reported back to customers in terms of consumer delivery, holistically and by channel, and most importantly how they drove customer outcomes to constantly refine and optimize future customer investment decisions
Whilst each team is responsible for the development and accountability of its personnel, working in an entrepreneurial culture also means it is also up to the individual to take responsibility for their own development
Every member of the investment team will be perpetually supported in all aspects of their career development in terms of training and coaching, individually and collectively
Your responsibilities:
People: Manage workflow and assisting where necessary to get tasks completed within set deadlines Develop and maintain strong relationships with internal and external teams including GroupM specialist offerings Attends training on all relevant media and finance systems Becomes familiar with team processes Asks lots of questions of the team to gain knowledge about the industry Starts to develop negotiation and time management skills Possesses a pro-active mentality/approach to their work Contributes to a positive, motivating, and inspiring team culture Attend and provide insightful input into group/team WIPs, agency discussions, and media owner presentations Customer: Maintain strong and effective relationships both internally and externally with media suppliers, agency partners and clients Media owners Create sustainable, mutually respectful relationships based on integrity with all media vendors appropriate to the team's customers. Ensure that all relevant media vendors are included in the briefing process in a timely manner and provided with all the information to create the best value response for the team's customers. Product Develops knowledge and understanding GroupM products/processes Ensures there is full compliance with GroupM processes (trading/implementation excellence, feedback, briefing templates etc.) Ensures all communication to internal and external stakeholders is clear and delivered in a timely manner Builds an understanding of the buying process to deliver the best buying outcome for clients Develops skill of interpreting relevant data sources to build insights that leads implementation thinking in order to help Manager (i.e., Calibre, TVMap, eTAM) Tracks and optimises campaigns regularly and communicates issues to the Manager in a timely manner Follows the GroupM compliance/audit process and thus delivers 100% adherence across their clients Works collaboratively with all divisions within GroupM to ensure holistic approach to implementation Delivers all necessary reporting on time and accurately to the client/global. Always checks all outputs with Manager to ensure quality assurance Provides the tracking and validation of campaigns across all media and communicates any delivery issues to the Executive and/or Manager Assists the Executives and/or Manager with post campaign reporting Commercial Ensure bookings are accurately loaded into the system within 24 hours of being finalised Ensure proformas are checked thoroughly and delivered to Finance on time Responds to account queries within 48 hours when received. Ensure invoice queries are resolved within 5 days. Keep your timesheets up to date (weekly) Personal qualities and behavioral traits A passion for the industry, the company, the customer and the craft Empathetic and considerate to others Generate trust from colleagues and customers in your ability to sustainably deliver outcomes Be self responsible for self-improvement and the opportunity to contribute to the company as well as personal output and productivity Enthusiasm and willingness to participate in any aspect of the business that is required Always represent the company in a positive and professional manner, both internally and externally Maintain a smart appearance and a positive attitude Highly numerate and organised Strong communication (written and verbal) Analytical Judgment Demonstrate a significant level of initiative and resourcefulness Why work for GroupM? Work in a very diverse and multicultural team WFH flexibility Life, Trauma, and income protection insurance #J-18808-Ljbffr
