Group Manager – Organisational Performance & InnovationAbout Rotorua:With hundreds of kilometres of mountain biking and walking trails, 100,000 hectares of native and exotic forests, and the largest commercial forest plantation in the Southern Hemisphere, Rotorua is a centre for tourism and forestry. Our population is approximately 77,400, including 40% Maori – the largest proportion of any city. We are proud of Rotorua and want it to become the lifestyle destination of choice for professionals, families, and people who have a passion for the outdoors.Rotorua is in the heart of the Te Arawa region. Being a bicultural city provides a foundation for us to recognise and celebrate our increasing diversity, enriching us as individuals and as a multi-cultural community. Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to biculturalism and working in partnership with Te Arawa, our local iwi.About this role:The Group Manager – Organisational Performance and Innovation plays a pivotal role in providing strategic direction and operational oversight for all commercial and strategy-related functions within our organisation. This includes governance & democracy, marketing and communications, PMO, risk and legal, technology, and customer care. This influential position carries significant leadership responsibilities in effectively communicating organisational objectives and priorities, ensuring alignment with council strategies.The ultimate goal is to drive and support organisational performance, enabling the delivery of high-performing and efficient services to the council. The Group Manager will lead continual improvement initiatives, drive efficiencies, and enhance the user experience, thereby upholding top-quality service levels for our organisation.Responsibilities:Our Group Manager – Organisational Performance and Innovation is responsible for ensuring that the organisation is aligned with our Council priorities so we can reliably plan, deliver, and report on progress to our community. The Group includes Governance, Strategy and Compliance, Information Solutions, Marketing and Communications, and Capital Delivery of our major capital projects and programmes. This role will lead change management efforts to support the implementation of performance and innovation initiatives to deliver organisational excellence. This position is the Chief Change-Maker that will set the critical path for business transformation.Success will be achieved by adroit use of design methodology to shape insights and work through complex problem-solving, creating clear concepts and ways forward in line with business goals, and involving the Neighbourhood and Communities group and wider Council colleagues in the process.What you'll bring:Highly developed analytical skills and data to inform decision-making and drive performance improvements.A clear vision for organisational performance and innovation that identifies and cultivates leadership talent within the organisation.Experience leading the development and implementation of an organisation's financial strategy, relevant policies, audits, and monitoring requirements.Strong interpersonal skills and stakeholder engagement experience to communicate authentically with internal and external customers.Experience in building and managing high-performing teams with a focus on continuous improvement and exceptional customer service.The ability to create and execute a digital strategy aimed at facilitating work processes and fostering connections within the organisation and the community.Why join Rotorua Lakes Council?The team is newly established and engaged with a customer-centric focus – they're ready to change things up to improve the district by enhancing community-focused programmes and facilities. We have a culture that celebrates success and pivots quickly to address new challenges and opportunities. There is good work-life balance with flexible working, generous leave provisions including birthday leave, free flu shots, staff benefits, and discounts at a range of local businesses.We value people bringing a diverse set of skills and experience to council, so if you are seeking an executive role with a remit to effect positive change in our district and have an interest in local government, this could be the role for you!
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