Are you an energetic and self-motivated person looking for an exciting senior leadership opportunity?Interested in combining your passion for leading and growing people with your drive to improve customer experience?We have a permanent opportunity for a Group Lead (leader of leaders) in the Individuals customer segmentLocated in ChristchurchThe Individuals (Nga takitahi) segment is part of Customer and Compliance Services - Individuals (CCS-I) group.
We're made up of 71 teams across 11 IR sites. We manage interactions and services for Individual customers and provide a service for other segments of customers. Our Individual customers make up the largest percentage of the population.
Mo te tunga- About the role Reporting to a Customer Segment Leader in Customer Compliance Services you'll be responsible for leading leaders and a number of teams in Christchurch, Greymouth and potentially other parts of New Zealand. You will play a critical role in delivering new areas of work and working closely with other Group Leads and across IR on how we can innovate and sponsor work which improve how we deliver our services for IR and our customers.
In this role, you will: actively contribute to the leadership vision of our teams, share your ideas and expertise and apply them to the way we operate internally, as well as how we interact with our customersbuild an environment across a large operational team that encourages and enables the delivery of customer and compliance services to achieve positive outcomes for our people and customers. You will empower and support our people to make quality decisions with your passion and commitment to coaching for performancepartner with others to develop and deliver an integrated customer strategy for your segment, to represent IR and meet the expectations of our customersensure our teams deliver the desired outcomes for our customers. To enable this, you will build effective relationships with your Team Leads and a wide range of key people across IR.To be successful in this position you will possess some of the following attributes: Expertise in leading, coaching and empowering teams who work directly with a diverse range of customers to achieve quality outcomes for customers in a large and complex environmentBeing a recognised leader in your area, with an understanding of broader systems context to meet performance targets at the group level and support IRs wider strategic outcomesA role model of IRs behaviours who can have courageous conversations with others to demonstrate the sameExperience in leading change, encouraging innovation and building wide and diverse networksDemonstrated experience of supporting the development of strategies aligned to organisational outcomesYou'll possess the ability to connect the big picture and deliver meaningful outputs as a result.
Please apply online by attaching a copy of your CV and Cover Letter of no more than two pages which demonstrates the following: Your strengths in leadershipYour ability to work with staff through changeYour ability to deliver positive outcomes for customers and peopleAnything else you feel makes you the best candidate for the roleApplications close at 5pm on Monday, 8 April 2024. At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.
We have trust and integrity- we innovate to make a difference- we value people-we work together
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