Palmerston North City Council – Manawatu County Make a Difference: Contribute to the development of Palmerston North City while enjoying a fulfilling career that positively impacts our community. Learning and Development Opportunities: Take your career to new heights with Learning and Development opportunities within Palmerston North City Council. Benefits: We do more than just pay you a salary too. We have awesome benefits to support you including 5 weeks annual leave and hybrid working. About the role We are seeking a motivated Graduate (End User Support Engineer) to join our End User Support Team within the Digital Operations team. This is a fantastic opportunity for recent graduates or individuals looking to kickstart their career in IT support. You will play a critical role in resolving technical issues and ensuring the seamless operation of our IT systems. This opportunity is fixed term (6 months) and full-time, 40 hours per week, Monday to Friday. Your focus in this role will include: Incident Management: Respond to and coordinate support requests, diagnosing and resolving technical incidents while minimizing service disruptions. Systems Installation and Removal: Assist in the installation and configuration of hardware and software, ensuring adherence to safety and quality standards. Customer Service Support: Serve as the first point of contact for IT support, providing exceptional service to internal users and escalating issues when necessary. Application Support: Help maintain live applications, ensuring they function effectively and meet user needs. Automation and Improvement: Seek opportunities to streamline processes and enhance service delivery through automation. About you Qualifications: A relevant certificate in Information Technology, Computer Science, Engineering, or a related field. Experience: While prior experience is a plus, recent graduates are encouraged to apply! Familiarity with IT service management principles is beneficial. Technical Skills: Strong understanding of Microsoft Windows environments and mobile device management is essential. Attributes: Excellent communication skills, a proactive attitude, and a strong commitment to customer service. What we offer: Competitive remuneration between $65,687 and $77,279, with a 3% KiwiSaver employer contribution (where eligible). 5 weeks annual leave and a community service day every year. Hybrid working principles. Free access to our on-site fitness equipment. Confidential counselling service. Waiata group. Various wellbeing spaces, including parents' room and wellness/prayer room; we value our employee experience. We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position. #J-18808-Ljbffr