How you'll make an impact
The Benefits Support role will assist in various aspects of benefits administration across different regions, ensuring smooth operations and compliance. This role will support monthly audits, vendor management, compliance activities, open enrollment, content management, and employee support. You will work closely with brokers, vendors, and internal teams to ensure our benefits programs are effectively communicated and managed.
What you'll do
Benefits Administration and Compliance
Support the administration of all health and welfare programs globally, including COBRA and HSA
Conduct regular audits of benefit plans to ensure accuracy and compliance
Assist in maintaining compliance with local and federal regulations, including the preparation of necessary documentation.
Support benefits transitions and enhancements
Maintain and manage systems for employee benefits, ensuring data integrityHandle benefit-related invoicing, ensuring accurate and timely processing
Strategic Planning and Development
Assist in developing strategies for open enrollment periods, including planning, communication, and execution.
Contribute to the review and update of benefits policies and programs
Provide ongoing support for global benefits projects, including country benefit assessments and benefits program implementations
Help design and implement new benefits initiatives that meet employee needs
Vendor and Stakeholder Management
Maintain effective relationships with brokers, vendors, and internal stakeholders
Coordinate with vendors to ensure timely and accurate delivery of benefits services
Facilitate communication between vendors and employees to resolve issues
Manage vendor contracts and service agreements, ensuring compliance with terms
Arrange benefit provider sessions in US, UK and CA
Communication and Employee Support
Develop and distribute communication materials to educate employees about their benefits
Respond to employee inquiries via email or Slack, providing clear and accurate information
Organize and conduct benefits information sessions and workshops
Update and maintain content on the internal employee portalAssist with employee benefits support globally
Data Analysis and ReportingCollect and analyse data related to benefits utilisation and employee satisfactionPrepare reports on benefits program performanceSupport benchmarking studies to compare benefits offerings with industry standardsMonitor key metrics and update dashboards to track progress and identify trends
Success looks like
Providing seamless support for Xero's benefits programs, ensuring compliance, and improving the employee experience through effective communication and management of benefits.
What you'll bring with you
Critical competencies
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Excellent communication skills, both written and verbal.
Ability to work collaboratively with internal teams and external vendors.
Proficiency in benefits administration and compliance requirements.
Experience
Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
Experience in a fast-growing company is preferred
Familiarity with compliance activities, such as 5500/ACA filings.
Experience managing vendor relationships and supporting open enrollment processes.
$85,000 - $115,000 a year