Are you ready to be part of something more than just a car brand?We are CUPRA – a contemporary embodiment of sportiness, innovation, and uniqueness. We're not just about vehicles; we're about redefining the standards of high performance and sophistication. And now, we're seeking a passionate Service Advisor to join our customer-centric team in Grey Lynn.At Giltrap CUPRA, excellence in customer service is our top priority. Every member of our team contributes to delivering a world-class experience for our customers. If you're passionate about your work and dedicated to achieving the best possible outcomes, we want you on our team.Responsibilities:Welcome customers and assist in scheduling service appointmentsListen attentively to customer concerns and accurately document vehicle issuesLiaise with technicians to ensure a comprehensive grasp of necessary repairsProvide customers with service and repair cost estimatesClearly explain repair recommendations and options to customersKeep customers updated on their vehicle's service progressHandle customer payments and process invoicesMaintain precise records of service transactions and customer interactionsAddress customer inquiries and promptly resolve any issues or concernsCollaborate with the service team for efficient workflow and customer satisfactionRequirements:Passion for customer service and the automotive sectorOutstanding customer service skills with a warm and approachable demeanourExceptional communication and interpersonal skillsAbility to multitask and prioritise tasks in a fast-paced environmentAttention to detail with high accuracy in record keepingValid driver's license with a clean driving recordNZ residency or valid visa requiredWhat We Offer:A supportive and inclusive team cultureOpportunities for future progression based on performanceTraining and development opportunitiesGiltrap care package and benefitsAbout the Giltrap Group:We love cars, and we are about people. Across the Giltrap Group, we share a common vision to be the best at whatever we do. We believe this is done by working together, taking ownership to do the right thing, and going the extra mile every time.If you're ready to join a high-performing team and have what it takes to excel in this role, please send your application along with a current CV to Simoné Kuün at ******. Join us in shaping the future of automotive excellence with Giltrap CUPRA!
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