General Manager - Service Operations (36333) Auckland, New ZealandSalary: vehicleJob reference - 36333General management level role leading national automotive service operationExecutive level remuneration and benefits for this hands-on transformational rolePowerful knowledge of automotive fixed operations requiredAbout the employerAcknowledged as one of New Zealand's largest national employers, strategic planning has accumulated to the realization of a new venture scaling service operations across New Zealand. The new venture will deliver a new standard of excellence in automotive care underpinned by innovative technology.Significant financial backing and leadership support combines to make this one of the most significant fixed operations roles to emerge in recent times.The role and its dutiesThis Auckland-based role is an exciting opportunity to form and lead a dynamic team from the inception and scale an extensive number of workshops across New Zealand.Specific duties:Reporting directly to the CEO, you will be empowered to create an appropriate structure for a nationwide businessManage initially a small team of staff, scaling operations to eventually be responsible for one of New Zealand's largest technical teams. You will eventually lead significant national service operations as growth aspirations are realizedSupport designing the customer experience from a customer digital portal for booking and other features to the onsite experienceDocument and implement Standard Operating Procedures ensuring they are robust and repeatable, ensuring a strong focus on measurable KPI's that deliver increased return on investment and excellence in customer serviceRecruit quality hires across technical, support, and line management rolesAdvise and equip service facilities alongside senior managementAdvise on budgeting issues alongside executive and work strategically across the division on growth plansHands-on management of technical staff, support staff, and eventually line managersLead all compliance duties with AVI inspections and COF's and communications with NZTA Waka KotahiDevelop reliable suppliers alongside the executive teamThe role has strategic and operational involvement across every aspect of daily service operations and scaling a nationwide businessThe role is a leadership role but one with a hands-on operational focusYou will also be responsible for fostering a culture of excellence, driving team performance, and maintaining strong customer relationshipsSet up of new sites throughout NZ, and dealer management systems alongside senior managementCollaborate with cross-functional teams to drive integrated solutions and achieve organizational goalsThe skills soughtPowerful knowledge of automotive service and repair operations and proven experience leading large automotive service and aftersales operationsIn-depth knowledge of all service operations systems and understanding of all KPI's across service operations with the skills to implement themStrong commercial acumen and financial comprehension of budgets and balance sheetsStrong technical knowledge. It is likely you will have a national trade qualification relevant to this role or the ability to demonstrate exceptional success and leadership across automotive fixed operationsStrong communication and leadership skills that include both verbal and financial literacy alongside high levels of IT systems knowledgeThe challenge and rewardsFrom the perspective of a senior role emerging in fixed operations (Service and Parts), this is a rare role to surface. Indeed, it is one of the most senior roles of its kind to arise in recent times. National Service Managers, Group Service Managers, Fixed Operations Managers of a senior level and strong process-driven Service and After Sales Managers are all invited to apply.Remuneration is scoped to provide a financial reward that reflects the seniority of the role and will likely exceed or meet ambitious requirements. Other extensive benefits also apply.How to applyClick the apply section and upload your resume online.The closing date for applications is the 25th of May. Your application will be acknowledged at the time of application and again after the closing date when the processing of applications begins.You can request a job description by contacting Jo-Ann Robinson on 021 271 3201 or Russell Phillips on 027 479 0000.
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