Ko wai matau | About usWhakatane District Council is passionate about providing what is needed to support its communities to be the best they can be. The Council is committed to fostering a district that is the place of choice for people to live, work and play. It is committed to establishing effective relationships to strengthen partnerships with iwi, hapu and whanau. The Council prides itself on employing talented professionals who align with its values of trust, excellence, learning and teamwork.Mo tenei turanga mahi | About this roleAre you a natural leader who is keen to actively contribute to the development and delivery of strategy, plans and activities that support the priorities of Whakatane District Council? If so, this role of General Manager Community Experience could be for you! This position is dedicated to driving the Council's customer and community value initiatives by delivering exceptional, customer-focused experiences that promote community health, wellbeing, and social engagement. Key responsibilities include overseeing open spaces, aquatic and recreation centres, libraries, the exhibition centre, as well as the museum and research facilities. The role also involves leading strategic planning and fostering partnerships to maximize the impact of these facilities and other opportunities as hubs for community wellbeing and enjoyment. Responsibilities include:Collaborating actively with other executive team members to shape and implement strategies for the development and delivery of the Long-Term Plan (LTP) and Annual Plan.Driving the creation and execution of innovative, realistic, and measurable strategies specific to the portfolio.Leading the design and implementation of the Council's community experience commitment, ensuring consistently high-quality interactions across all portfolio services.Tracking and analysis of portfolio performance metrics, such as resident satisfaction surveys, and adjusting strategies to address changing needs and challenges.Fostering and maintaining strong strategic relationships with external stakeholders, including iwi, hapu, community groups, service providers, contractors, and government agencies.Ko wai koe | About youThe background required for this role includes:A University degree qualification in a relevant field such as business or management.10 years+ leadership experience, in a large Local or Central Government organisation.Proven experience of planning and delivering successfully in a multi-channel, multi-site customer-facing environment.An understanding of the political, economic and regulatory environment applicable to New Zealand local authorities, including Te Tiriti o Waitangi – the Treaty of Waitangi.You will receive access to a range of staff benefits including five weeks' annual leave and flexible working arrangements. And you'll never be more than half an hour away from rivers, lakes, forests, beaches, and great walks – most are just on your doorstep.Our valuesWe're always learning and improving – Toitu te TaumataWe're passionate and proud - Toitu te Mauri OraWe work as one team - Toitu te Mahi TahiWe put people at the heart of everything we do – Toitu te TangataWe care about our environment - Toitu te TaiaoMe pehea te tono mai | How to applyIf you're a strategic thinker, and you'd love the opportunity to be part of this progressive Council, then we'd love to hear from you. Call Liz Kennedy with any questions or submit your covering letter and CV to ******. Applications will close on Wednesday 8th January. Please note Ryan + Alexander offices will be closed from Monday 23rd December – Monday 6th January.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a general manager?What's your expected annual base salary?
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