Help Desk & IT Support (Information & Communication Technology)
Full Time
Taupo, Full Time, IT Jobs
Please Quote Reference Number 97053
About Us : Help IT is a dynamic and innovative technology company committed to providing exceptional IT solutions to our clients. Based in Taupo and servicing the region for over 14 years, clients range from small to large, steady state to leading edge, making the operating environment both challenging but highly rewarding. We pride ourselves on fostering a collaborative and supportive work environment where creativity and expertise thrive.
Role Overview : As an IT Engineer at Help IT, you'll play a crucial role in installing, maintaining, and optimising our clients' IT systems. You'll work closely with our team to deliver top-notch technical support, troubleshoot issues, and implement cutting-edge solutions. If you're passionate about technology and enjoy solving challenging and complex IT-related problems, this role is perfect for you.
This role involves a range of tasks and responsibilities, including:
Provide technical support to clients, both remotely and on-site.
Troubleshoot hardware and software issues.
Install, configure, and maintain IT infrastructure.
Collaborate with cross-functional teams to deliver seamless solutions.
Strong understanding of cloud products, including Office 365, Azure, and G Suite. Familiarity with firewalls, wireless technology, and security solutions.
Knowledge of Axis and Hikvision security solutions.
As an Authorised Surface reseller and Certified Microsoft CSP, knowledge of these programmes is also beneficial.
The ability to effectively communicate technical instructions in a clear and understandable language, tailored to business and client needs.
Stay up to date with industry trends and best practices.
Qualifications and Skills :
Certificate, Diploma or Degree in Computer Science, Information Technology, or related field (preferred).
Proven experience in IT support or system administration.
Strong knowledge of networking, operating systems, and security protocols.
Excellent problem-solving skills.
Certifications (e.g., CompTIA A+, CCNA, MCSA) are a plus.
Benefits :
Competitive salary.
Professional development opportunities.
Friendly and supportive work environment.
So, if you have read through all of the above and think you would be a good fit, please send your CV and a cover letter through promptly.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How would you rate your English language skills?
How many years' experience do you have in a similar IT Engineer/Support role?
Do you hold an IT related qualification?
What is your salary expectation for this role?
Where are you currently living?
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