We are looking for a full-time Front Services Manager (40 hours per week) to lead our Bell Desk and Concierge team. Be part of the first impression in delivering a heartfelt Kiwi service to our guests.About The CompanyCordis Auckland is an elegant, upscale hotel that is utterly devoted to our guests' happiness and well-being. To find out more about our hotel and the experience we offer please click on the link below: http://www.cordishotels.com/en/auckland/The RoleTo build a culture focused on the visions and values of the business. Being responsible for the day-to-day management of the Concierge, Porters, Door persons, Chauffeurs and Shuttle Drivers operation to ensure a WoW service for our guests.Your ResponsibilitiesManaging a team of approximately 30 colleagues to ensure a heartfelt Kiwi experience at our hotel on arrival and departureTo be the key liaison for tour groups and key arrivalsWork with our Front Office Manager, Front Office team and Reservations team regarding group arrivals to ensure key information is communication and luggage movementsActively promote hotel services and ensure through training your team can promote and upsell additional servicesAssist in the preparation of monthly reports and key performance indicatorsMonitor guest history to anticipate needs on arrivalsAt least 2 years of experience in a leadership rolePrevious experience working in a hotel Bell Desk Team as well as Concierge is a mustDemonstrated ability to lead a team to develop, coach and mentorPreferably with a first aid and general manager certificatePrevious experience in a large five-star hotelProficient in Microsoft Office, and OPERACordis Auckland is not just about delivering a memorable experience for our guests but an amazing experience for you. So if you are ready, we will reward you with:Amazing daily car parking rates ($5 per day)An awesome team and different challenges every dayComplimentary dry cleaningDiscounts on dining and accommodationFree nights at our overseas hotelsWhat Now!Cordis Auckland is a brand by Langham Hospitality Group .If this vacancy has got your heart on fire, get in touch by clicking Apply now!Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years of people management experience do you have?What's your expected annual base salary?How much notice are you required to give your current employer?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
