Front Office Manager

Front Office & Guest Services (Hospitality & Tourism) The Invercargill Licensing Trust (ILT) is a high performing community owned organisation with a clear purpose - to create and contribute to a vibrant Invercargill. ILT operates 23 businesses across Invercargill. It employs around 650 staff and has a rich heritage of investing in leading edge hospitality faciilities and funding significant community projects through its distribution of profits to over 400 community organisations each year.The Kelvin Hotel is a 3.5 star, 61 room hotel in the heart of Invercargill, also offering function spaces and several quality food and beverage offerings.You will oversee the reservations of the Kelvin Hotel, manage best daily rates for accommodation, manage the Kelvin's OTA sites to ensure we are competitive and maximise sales. Ensure all contracted rates are negotiated in conjunction with the Hotel Executive Manager and ILT Sales Executive as well as lead a high performing team and ensure top class service and guest experience.Applicants will demonstrate the following attributes:* A professional appearance with a positive attitude adaptability and flexibility* Previous experience in hotel accommodation front office and reservations* Strong team leader, hands-on, can-do attitude* Excellent verbal and written communication skills* To maintain the standard and culture of the team by setting an example to new members of staff and assisting in their training* Ability to coach and train staff, whilst ensuring all Hotel policies and procedures are implemented and adhered to* Effective time management skills with the ability to retain immaculate attention to detail* To willingly assist customers when the need arises eg making recommendations and generally anticipating their needs* Ability to made independent decisions to ensure guest satisfaction within the Hotel's guidelines* Experience with managing and building internal and external relationships* Community focused with a passion for people and the community* Available and willing to work a mixture of weekday and weekend shiftsFor further information on ILT, please visit their website is an opportunity to further your career within a professionally led organisation that delivers tangible outcomes to the community.More than a great career opportunity, Southland offers a lifestyle that is second to none. Take a look here Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr