Front Office Manager

Company DescriptionNovotel Queenstown Lakeside is located on the tranquil banks of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!Job DescriptionNovotel Queenstown Lakeside is looking for a FRONT OFFICE MANAGER to ensure smooth and successful operation of the Front Desk. This will involve managing the day to day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.What You'll Do…Oversee daily front office operations with a focus on guest satisfactionLead, train, and motivate the front office team to deliver exceptional serviceCollaborate with other departments to ensure seamless operationsMonitor VIP/special guests and their requests to ensure loyalty is maintainedQualificationsExperience in a Front Office leadership capacity or within a Hospitality environment - advantageousExtremely coachable and open to feedbackPassionate about hospitality and motivated to drive your career forwardWilling to work varied hours, including mornings, afternoons and weekendsStrong leadership and communication skillsProven problem solving skills and a proactive approach to challengesOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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