About the role:We are seeking an experienced and dynamic hospitality professional to focus on achieving the ultimate Guest Experience. This is a truly exciting opportunity for an experienced Front Office Manager to join our award-winning team.We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail, and the ability to multi-task. This role requires experience and skill in managing guest and colleague relationships, as well as the ability to drive a team to achieve consistently the highest standards.Reporting to Lodge Management, the Front Office Manager is responsible for:Overseeing, recruiting, mentoring, and training the reception team;Providing daily operations reports;Meeting with and assisting guests, ensuring a unique and memorable experience;Liaising with the accounts team regarding invoices and payments;Ensuring all departments are kept up to date on reservations and guest requirements.About you:The successful candidate must be passionate, well-presented, possess strong communication skills (verbal and written), and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.Industry-appropriate tertiary qualifications and a minimum of three years' experience in a senior Reception role within a five-star hotel or lodge environment is required.A superior working knowledge of a Property Management system (OPERA will be a distinct advantage) as well as above-average computer skills are essential. As is a winning smile and the ability to surprise and delight our guests!This is a unique role and one that differs greatly from a typical hotel or resort FOM role. High energy levels, attention to detail, and exceptional communication skills are critical to your success.What we offer:At Rosewood Kauri Cliffs, we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.We offer staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavor whenever possible to provide staff with 2 days in a row off each week.Due to our beautiful remote location, you will need to have your own reliable transport and a valid working visa or work rights to apply.If you wish to apply for this role and have the attributes above, we'd love to hear from you.
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