Front Office Manager

Company DescriptionDue to an internal promotion, we have an opportunity for a Front Office Manager to join our leadership team at Novotel Christchurch Cathedral Square.Reporting to the General Manager, this role requires a collaborative team player, who is highly motivated to deliver exceptional service to our guests.You will ensure the hotel's front office operations run effectively, and lead your team to focus on the guest experience and provide outstanding service.We encourage you to bring the real you to work each and every day, and authentically connect with our guests and our people.Job DescriptionOversee daily front office operations with a focus on guest satisfactionLead, train, and motivate the front office team to deliver exceptional serviceCollaborate with other departments to ensure seamless operationsMonitor VIP/special guests and their requests to ensure loyalty is maintainedQualificationsAbout YouExtremely coachable and open to feedbackPassionate about hospitality and motivated to drive your career forwardWilling to work varied hours, including early mornings, late nights, and weekendsStrong leadership and communication skillsProven problem solving skills and a proactive approach to challengesAdditional InformationWhy work for Accor?We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.At Novotel Christchurch we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company. We are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent.Benefits:Free staff meals on dutyFree on site car parkingAccommodation discounts and food & beverage discounts of up to 30% within the PacificLearn your way – support your career development with access to Accor's training platformsAccor paid parental leave
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