Front Office Manager

Company Description Due to an internal promotion, we have an opportunity for a Front Office Manager to join our leadership team at Novotel Christchurch Cathedral Square. Reporting to the General Manager, this role requires a collaborative team player, who is highly motivated to deliver exceptional service to our guests. You will ensure the hotel's front office operations run effectively, and lead your team to focus on the guest experience and provide outstanding service. We encourage you to bring the real you to work each and every day, and authentically connect with our guests and our people. Job Description Oversee daily front office operations with a focus on guest satisfaction Lead, train, and motivate the front office team to deliver exceptional service Collaborate with other departments to ensure seamless operations Monitor VIP/special guests and their requests to ensure loyalty is maintained Qualifications About You Extremely coachable and open to feedback Passionate about hospitality and motivated to drive your career forward Willing to work varied hours, including early mornings, late nights, and weekends Strong leadership and communication skills Proven problem solving skills and a proactive approach to challenges Additional Information Why work for Accor? We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. At Novotel Christchurch we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company. We are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent. Benefits Free staff meals on duty Free on site car parking Accommodation discounts and food & beverage discounts of up to 30% within the Pacific Learn your way – support your career development with access to Accor's training platforms Accor paid parental leave #J-18808-Ljbffr